Return and Refund Policy
Effective Date: 08-28-2023
Thank you for shopping at graphichy.com. We want you to be completely satisfied with your purchase of graphics templates. However, if you encounter any issues or are not entirely happy with your order, we are here to assist you. Please review our Return and Refund Policy below:
1. Returns and Refunds:
1.1. Template Quality: We take pride in providing high-quality graphics templates created by skilled designers. If you receive a template with significant quality issues or errors that render it unusable, you are eligible for a full refund.
1.2. Dissatisfaction: While we strive to offer a diverse range of templates suitable for various purposes, we understand that individual preferences may vary. If you are not satisfied with the design, layout, or content of the template you purchased, you may request a refund within [number of days] days from the purchase date.
2. How to Request a Refund:
To initiate a refund request, please follow these steps:
2.1. Contact Support: Reach out to our customer support team at [customer support email address] with your order details and the reason for your refund request. We encourage you to provide specific feedback to help us improve our services.
2.2. Refund Eligibility: Our support team will review your request to determine whether it meets the refund criteria mentioned in this policy.
2.3. Refund Process: If your request is approved, we will process the refund to the original payment method used during the purchase. Please note that it may take [number of days] days for the refund to be reflected in your account, depending on your bank or payment processor.
3. Non-Refundable Situations:
The following situations are not eligible for a refund:
3.1. Downloaded Templates: Once you have downloaded a graphics template, we cannot issue a refund, as the product is considered delivered and used.
3.2. Change of Mind: If you simply change your mind or decide the template does not suit your needs after downloading it, we are unable to offer a refund.
3.3. Technical Compatibility: It is the customer’s responsibility to ensure the compatibility of our templates with their software and system requirements. Refunds will not be granted if the template does not work with specific software versions or platforms.
4. Template Replacements:
If you encounter technical issues with a template, we will make every effort to assist you in resolving the problem. In certain cases, we may offer a replacement template of similar value if the original template has inherent technical flaws.
5. Modifications to Templates:
Our templates are designed to be customizable to suit your needs. If you experience difficulties modifying the template or require assistance in making adjustments, please contact our support team for guidance.
6. Contact Us:
If you have any questions, concerns, or need assistance with a refund request, please contact our customer support team at [customer support email address].
By making a purchase on graphichy.com, you acknowledge that you have read and agreed to our Return and Refund Policy. We reserve the right to modify this policy at any time. The most recent version will be available on this page with the effective date indicated at the top.